Local Transport Support Policy

Varanasi Excursion is committed to providing safe, comfortable, and reliable local transportation for all travelers.
Our Local Transport Support Policy outlines how we organize, manage, and maintain ground transportation during tours and transfers, ensuring every journey within and around each destination remains smooth and convenient.

We aim to connect travelers with trusted drivers and clean, well-maintained vehicles to deliver a pleasant travel experience in every city we operate.

1. Purpose of the Policy

This policy explains how Varanasi Excursion handles all aspects of local transportation, including vehicle arrangements, pickup and drop-off coordination, and safety standards.
It also defines the responsibilities of both travelers and our transport partners to ensure clear communication and efficient travel planning.

2. Scope of the Policy

The Local Transport Support Policy applies to:

• All travelers who have booked tours or transfers through Varanasi Excursion.
• All vehicles and drivers arranged by our company or approved vendors.
• All local transport services offered during sightseeing tours, airport or station transfers, and intercity travel.

This policy does not cover self-arranged or third-party transport booked outside our system.

3. Our Commitment to Travelers

We believe smooth travel begins with dependable transportation.
Varanasi Excursion ensures:

• Professional drivers with proper identification and local route knowledge.
• Vehicles that are clean, air-conditioned, and regularly serviced.
• Coordination with travelers for on-time pickups and comfortable transfers.
• Quick assistance in case of transport delays or route changes.

4. Types of Local Transport We Provide

Depending on the package and destination, we may provide:

• Private cars and sedans for individual travelers or couples.
• SUVs or MUVs for small groups and families.
• Mini-vans or tempo travelers for larger groups.
• Deluxe coaches for group tours or pilgrimage circuits.
• Local e-rickshaws, tuk-tuks, or boats for short transfers when part of the itinerary.

All vehicles are chosen based on traveler comfort, safety, and trip requirements.

5. Pickup and Drop Coordination

Travelers receive complete pickup and drop details before their trip begins.
Our operations team shares:

• Vehicle and driver contact details at least one day before travel.
• Estimated travel times and route information.
• Real-time updates in case of delays or unexpected route changes.

Travelers are requested to be ready at the designated pickup location 10–15 minutes before the scheduled time to ensure timely departures.

6. Driver Conduct and Responsibilities

All drivers working with Varanasi Excursion or our partner agencies must follow professional and courteous behavior at all times.
Their responsibilities include:

• Maintaining punctuality for all transfers.
• Assisting travelers with luggage and route information.
• Following road safety rules and local regulations.
• Avoiding any personal or political discussion during travel.
• Keeping communication polite and professional.

Any complaint about driver behavior is investigated immediately, and action is taken if required.

7. Vehicle Maintenance and Cleanliness

Every vehicle used for tours and transfers must meet our safety and comfort standards.
We ensure:

• Regular vehicle inspections for mechanical and safety checks.
• Clean interiors, seat covers, and windows before each trip.
• Functional air conditioning or heating as required.
• Proper storage for luggage and passenger comfort.

If travelers find any issue with a vehicle, they should inform our operations team immediately for assistance or replacement.

8. Safety and Security Measures

Safety remains our top priority.
We follow strict safety guidelines, which include:

• Verification of driver licenses and background checks.
• Adherence to local traffic and road safety laws.
• 24-hour operational support for emergency assistance.
• Backup vehicles in case of breakdowns or delays.

Travelers are encouraged to wear seat belts and avoid traveling with valuables in plain sight.

9. Delays and Traffic Conditions

Traffic or weather conditions in India may sometimes cause delays.
Varanasi Excursion continuously monitors routes and adjusts schedules when possible.
If major delays occur, travelers are informed in advance through phone, message, or their assigned tour manager.

Our team always strives to minimize disruptions while ensuring safety and comfort.

10. Traveler Responsibilities

Travelers also play an important role in maintaining smooth coordination.
We request guests to:

• Be ready at the designated pickup point at the scheduled time.
• Treat drivers and staff respectfully.
• Avoid consuming alcohol, smoking, or littering inside vehicles.
• Inform our team immediately in case of misplaced belongings.
• Report any vehicle or service issue promptly to our helpline.

Following these guidelines helps us maintain professional standards and timely service.

11. Assistance During the Trip

Our customer support team is available to assist travelers throughout their journey.
In case of vehicle delays, route confusion, or safety concerns, travelers can contact:

• Their assigned tour representative, or
• The main support number mentioned in the booking confirmation.

We ensure quick response and action to resolve any transportation-related issue.

12. Third-Party Transport Partners

Varanasi Excursion works with carefully selected transport vendors who meet our quality and safety standards.
All third-party partners must comply with:

• Valid permits, licenses, and insurance coverage.
• Professional and trained drivers.
• Proper vehicle maintenance schedules.

While we monitor vendor performance, unforeseen technical or operational issues may occur.
We assist travelers in every way possible to provide alternate arrangements if needed.

13. Travel Insurance and Responsibility

We encourage travelers to have valid travel insurance that covers transport delays, accidents, or personal belongings.
Varanasi Excursion ensures maximum care during all transfers but is not liable for situations beyond our control such as:

• Road closures or local strikes.
• Sudden weather conditions.
• Unavoidable traffic delays.
• Loss or theft of personal items.

Our team always works toward providing safe alternate options when such issues arise.

14. Emergency Assistance

In case of emergencies such as accidents, vehicle malfunction, or health-related incidents, travelers should immediately contact their driver or tour representative.
Our team will coordinate:

• Medical assistance if required.
• Alternate vehicle arrangements.
• Communication with family or local authorities if necessary.

Emergency response numbers and contact details are shared in advance with each traveler.

15. 24/7 Support and Communication

Varanasi Excursion maintains a 24-hour communication line for travelers who require help outside normal working hours.
Whether it is a delayed flight, last-minute pickup change, or unexpected breakdown, our team is always available to coordinate and resolve transportation matters promptly.

16. Lost and Found Policy

If any personal item is left in the vehicle, travelers should report it to our support team as soon as possible.
We will contact the driver or vendor to locate the missing item and coordinate its return when feasible.
While we assist sincerely, we cannot guarantee recovery of lost items or cover their cost.

17. Changes to Transport Arrangements

Any change in pickup time, drop location, or vehicle type should be communicated to our support team in advance.
Requests made after the trip begins will depend on vehicle availability and local conditions.
Additional charges may apply for extra stops or extended use beyond the booked duration.

18. Feedback on Transport Services

We encourage travelers to share their opinions on transport quality, driver conduct, and punctuality.
Feedback helps us identify areas for improvement and maintain consistent service across all destinations.

19. Policy Updates

Varanasi Excursion may revise this Local Transport Support Policy from time to time to reflect updates in transport regulations, vendor contracts, or safety protocols.
Any significant changes will be published on our website.

20. Contact Information

For transport-related questions or support, travelers can reach our operations team:

📧 info@varanasiexcursion.com
🌐 www.varanasiexcursion.com
📍 Varanasi, Uttar Pradesh, India

Office Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
24/7 Helpline available for travelers on active tours.

Final Note

Reliable transportation is the foundation of a good journey.
Varanasi Excursion ensures every ride, transfer, and route is handled with care, coordination, and professionalism.
Your comfort and safety remain our top priorities, from your first pickup to your final drop-off.